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Member with Active Term but not in Member Dues

If a contact has an active term in the Contact Database but is not appearing in the Member Dues module, the most common cause is that their In Dues flag is set to off. Follow the steps below to diagnose and fix this.


Step 1 — Check the In Dues flag

  1. Go to the Contact Database
  2. Click the table cogwheel (column settings) and enable the In Dues column if it is not already visible
  3. Search for the contact you are working with
  4. Look at the In Dues column for that record:
    • No blue dot — the flag is off. Proceed to Step 2 to fix it.
    • Blue dot present — the flag is already on. The issue is something else. Submit a support ticket to the Customer Care team for further assistance.

Step 2 — Re-enable the flag

  1. Navigate to:
    Operations app → Data Manager module → Dashboard tab → Membership → Manage → Bulk Add Terms subtab
  2. Search for the contact
  3. Set Member Flag to Yes
  4. Save. The contact will now appear in the Member Dues module.
What is the Member Flag? Yes/No fields in Freedom are also called "flags." The Member Flag (also shown as the "In Dues" column) determines whether a contact is enrolled in the Member Dues module. When set to No, the contact is hidden from Member Dues even if they have an active term.
 

Why does this happen?

This issue typically occurs when a term is added to a contact directly through the Member Dues module's Contact Detail view, rather than through the recommended Add Member Stepper or front-end forms.

Avoid this method: Member Dues module → Contact Detail → Terms tab → + Term
Adding a term this way will not set the In Dues flag to Yes, which causes the contact to go missing from the module.
Recommended method: Always add new members using the green + button on the Member Dues module → Members tab (the Add Member Stepper). This correctly sets the In Dues flag and ensures the contact appears in the module. Or have this user attempt to sign up for the membership by using the membership dues form.
 

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